Ethlos Features

Feature Walkthrough & Live Demo Video


Voice Features

  Simple IVR
  • Up to 5 Simple Extensions
  • Extensions Voicemails
  • Hold Music
  • Call Forwarding
  • Customizable Voice Intros
  Advanced IVR
  • Unlimited Full-Feature Extensions
  • Extensions Voicemail
  • Calling Groups
  • Calling Groups Voicemail
  • Smart Call Routing Logic
  Standalone SIP Lines
Operates as a standalone line for making and receiving calls.
  Call Forwarding
Forward incoming calls to ANY valid number you like.
  Do Not Disturb
Easily send all calls to voicemail or a static response.
  Voicemail
A simple voicemail solution that works easily and reliably.
  Opt-in/Opt-out Management
Helps you manage contacts' communication requests.
  Click to Call Widget
Handy "click to call" widgets for you to add to your website.
  2-Factor Authentication
Enable tighter authentication and security for your business.
  International Calling
Full international calling support for most countries.

Texting Features

  1-to-1 Texting
Have private 1-on-1 traditional texting conversations.
  Group Texting
Group texting makes texting with groups easy.
  Mass Texting
Send texts to small or large groups of contacts.
  US 10DLC Texting
Standard 10-digit 2-way texting is available, no shortcode.
  International Texting
We have removed all the hassle with international texting.
  Toll-Free Texting
Text from a toll-free number to maintain your brand.
  Email to SMS/Text
Sometimes emailing in a text is just easier.
  Scheduled Texts
Easily schedule texts if you're going to be out of the office.
  Text Notifications
Get your workspace notifications delivered via text.
  Text Attachment Cloud
Easily browse all text attachments processed.
  Opt-in/Opt-out Manager
Control user opt-in/opt-out procedures easily.
  2-Factor Authentication
Aids in recent regulatory requirements for texting.

Chat Features

  1-to-1 Chat
Standard 1-to-1 Chat. (e.g., "DMs" or "PMs").
  Group Chat
Select a group of chatters to chat with.
  Chat Reports
Stats and data feeds for nerds or managers.
  Channels/Rooms
Multiple channels and rooms for staff or customers.
  Audio/Video Chat
Standardized audio and video chat features allow you to have your own "Zoom-like" meeting platform.
  Web Chat Widget
Easily put a code block on your WordPress or other website so visitors can engage your staff through chat to get help.
  Media Storage
Chat media storage is set apart from your workspace Cloud Storage for easily organizing and finding chat files.
  Omnichannel
Interact with chats from Google Business Messenger, Facebook Messenger, WeChat, and of course WhatsApp.

AI Features

Natural Language Processing
 +  +   
  • Over 20 Voice Models
  • 52 Understood Languages
  • Voicemail to Text Transcription
  • CRM App Voice Commands
  • Voice/Phone Language Translation
Subscriber Care AI Agent (a.k.a. Emili)
 +  +   
  • Customizable FAQs
  • Reports CRM App Information
  • Reports Workspace Stats
  • Reports Ethlos Communications Gateway Status
  • Smart Call Routing Logic
  Spelling & Grammar
Interactive spelling and grammar suggestions for texting whoever you like for a more professional interaction.
  Canned Responses
Canned Response generation gets more accurate when you allow the canned responses model to train using ONLY your workspace's data.
  Voicemail Transcription
Transcribe voicemail messages into text for sending out voicemails via text, by email, or webhook triggers.
  Smart Call & Text Routing
Create voice and text message routing smart rules based on business events, webhooks, or Zapier/#make connections.
  Language Translation
Translate from one language to another between callers over live voice phone call or text.
  Announcement Generation
Generate IVR / Extension / Voicemail announcements based on your workspace's data to get new ideas for announcement messages.
  How-To Help & FAQs
Generate Smart Auto-Reply rules for your business's most commonly asked questions and get responses via voice, text, or chat instantly.
  Task Handling
Create AI smart automation rules to handle a wide variety of tasks through incoming webhooks or from one of our integrations.

Bring Your Own Provider

  Twilio
Twilio offers a wide variety of features with regard to service and is compatible with our apps and features.

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  Telnyx
Lots of users happen to prefer Telnyx over Twilio, and it is a great alternative.

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  Vonage
Vonage (now part of Ericsson) is another great choice and has some neat AI features available for use with their service.

Visit Website

  Bandwidth
Bandwidth is a quickly growing provider that seems to be popular with our southern hemisphere subscribers.

Visit Website

The providers below have limited support for the Voice and Text Ethlos App features only.

Infobip

Alpha Testing

Sinch

Coding Phase

PBXAct

Coding Phase

Amazon

Coding Phase

Bird

Coding Phase

PrimeVox

Coding Phase

Phone Number Features

  Number Manager
A centralized place to manage and configure all your numbers easily.
  Number Validation
Validate incoming phone numbers to ensure proper communication tasks.
  ID Verification
Verify contacts' ID information to increase security and reduce fraud issues.
  Caller ID
Caller ID features for voice calls or SMS/MMS texts.
  Toll-Free Numbers
Toll-Free Numbers are still available for subscribers who prefer them.
  Localized Numbers
We have a lot of numbers in a lot of different countries when you select Ethlos as your provider.
  International Numbers
We allow for workspaces to carry numbers from multiple countries.
  Number Porting
Interact with chats from Google Business Messenger, Facebook Messenger, WeChat, and of course WhatsApp.

Contacts Features

  Contact Lists/Tags
Easily organize all your contacts into lists using contact tags for mass communication.
  Marketing Lists
Create detailed and advanced marketing lists to get better ROI returns.
  Contact vCards
Sending, receiving, and processing of vCards received through text or chat.
  Opt-in/Opt-out Manager
Contact level Opt-in/Opt-out features to stay compliant with current US law.

Applications

  Mobile Applications
  Desktop Applications

Channels

  Voice/Phone
Make incoming and outgoing local/international calls.
  SMS/MMS/Text
Make incoming and outgoing local/international texts.
  Ethlos Chat
Realtime chat with any other chat user and monitor usage stats in real-time.
  WhatsApp
Chat with all your WhatsApp contacts directly inside our Super Chat app.
  Google Business
Chat with all your Google Business contacts directly inside our Super Chat app.
  Facebook/Meta
Chat with all your Facebook Messenger contacts directly inside our Super Chat app.
  WeChat
Chat with all your WeChat contacts directly inside our Super Chat app.
  Telegram
Chat with all your Telegram contacts directly inside our Super Chat app.

Collaboration

  Employee Interaction
Employees, staff, contractors, and management can easily communicate with one another using a centralized platform.
  Single Sign-On (SSO)
Our Single Sign-On (SSO) app and service uses the latest measures to make signing on across multiple services simple and easy.
  Profiles & Feeds
Create profiles and activity feeds for employees, staff, contractors, and managers.
  Users & Groups
User, user groups, support departments, and unique emails, voice extensions, and phone numbers work seamlessly with the platform.
  Ethlos Call Center
A specialized simple interface for those businesses that operate call centers.
  Enterprise Capable
Use your service with SNMP, RADIUS, integration into your existing SSO option, and more.
  Workspace Customization
Customize everything about your workspace, from colors and fonts, down to functions and notifications.
  Cloud Storage
Get all your text and chat attachments made available in an online interface for browsing and managing them.

CRM App Direct/Native Integrations

  UISP
UISP by Ubiquiti is probably the most popular CRM App out there for smaller rural ISPs, WISPs, and FISPs. It's also totally free. However, do be reminded, you need to be self-hosted to use the Ethlos PaaS.

Visit Website

A lot of users swear by Splynx, so we found it prudent to do a direct integration with Splynx. We had to use a very hybrid style of the way we normally do things to get it done, but we got it done and clean.

Visit Website

WHMCS (a WebPros brand) was acquired by cPanel/WHM some time ago, and in turn, WebPros bought cPanel. WHMCS is a CRM platform designed for smaller web hosting companies.

Visit Website

If you don't use one of our other popular CRM app integrations, that means you're probably a Powercode user. It's the popular alternative to most of the rest and takes a bit of a different approach to things.

Visit Website

Although we do support the CRM Apps below, the ones above are much more feature-rich and have more options available.

WISP Gate

Alpha Testing

easyWISP

Coding Phase

oneBill

Coding Phase

Nutshell

Coding Phase

Sonar

Coding Phase

Zoho

Coding Phase

Website & WordPress Widgets

  Click to Call
Helps employees, staff, contractors, and management easily communicate with one another using a centralized platform.
  Click to Text
Our Single Sign-On app and service uses the latest measures to make signing on across multiple services simple and easy.
  Click to Chat
Employee, staff, contractor, & manager profiles and activity feeds make it easy for those who need to know, to get the latest info.
  AI Bot Chat
User, user groups, support departments, and unique emails, voice extensions, and phone numbers work seamlessly with the platform.
  WordPress Widget
Chat with all your Google Business contacts directly inside our Super Chat app.
  HTML/JavaScript Widget
Chat with all your Facebook Messenger contacts directly inside our Super Chat app.
  Live Status Button
Chat with all your WeChat contacts directly inside our Super Chat app.
  Live Status Widget
Chat with all your Telegram contacts directly inside our Super Chat app.

Integrations

Below are a list of Zaps we have available on the Zapier platform.
  • Send a Text
  • Receive a Text
  • Send a Voice Notification
  • Send a Text Notification
  • Receive a Voice Notification
  • Receive a Text Notification
  • Receive a Chat Notification
Below are a list of make workflows we have available on the make platform.
  • Send a Text
  • Receive a Text
  • Send a Voice Notification
  • Send a Text Notification
  • Receive a Voice Notification
  • Receive a Text Notification
  • Receive a Chat Notification
  Asana
Use Ethlos to send and manage communications from Asana with ease.
  Monday.com
Use Ethlos to send and manage communications from Monday.com simply.
  Salesforce
Use Ethlos to send and manage communications from Salesforce quickly.
  Hubspot
Use Ethlos to send and manage communications from Hubspot easily.
  Google Assistant/Home
Interact with your Ethlos Workspace using your Google Assistant.
  Amazon Alexa
Interact with your Ethlos Workspace using your Amazon Alexa.
  Jira
Use Ethlos to send and manage communications and notifications from Jira.
  Status.io
Use Ethlos to send and manage communications and notifications from Status.io.

Storage Options

  Ethlos Storage
Total storage is subject to the storage plan you choose, regardless of whether you use our Ethlos Gateway or Bring Your Own Provider.
  FTP/SFTP
Total storage is subject only to the amount of storage available to your FTP/SFTP server, and access depends on network conditions.
  Samba
Make sure you set authentication; don't leave Samba open at all. Ensuring you have a proper config is key for security.
  Amazon S3
Total storage available will be subject to whatever amount of storage is made available to your S3 Bucket. Use authentication.
  Dropbox
Very clean integration, great for workspace backups.
  Google Drive
A little intense to get set up and configured, but if you love it, it's worth it.