About the Roadmap
Voice Road Map
Call Recording Management
Implement advanced call recording management features allowing users to schedule recordings, manage storage, and retrieve call recordings with enhanced search capabilities.
Planned Release: Nov 1st, 2024
Real-Time Call Transcription
Develop real-time call transcription services integrated directly into the dashboard, providing live text streams of voice calls to enhance accessibility and post-call analytics.
Planned Release: Nov 1st, 2024
Voice Call Encryption
Introduce end-to-end encryption for voice calls, ensuring secure communication and compliance with industry regulations for sensitive and confidential conversations.
Planned Release: Nov 1st, 2024
Enhanced IVR System
Expand the current IVR (Interactive Voice Response) capabilities with AI-powered voice recognition, allowing for more natural language interactions and improved customer experience.
Planned Release: Nov 1st, 2024
Voice Notifications
If you have customers that just don't have mobile devices, our voice notifications is a great way to fill the game between those who get texts and those that do not.
Planned Release: Nov 1st, 2024
Global Call Routing Optimization
Optimize global call routing based on geographic location and network performance, ensuring the best possible call quality and connection speed for international clients.
To Be Announced
Multi-Language Voice Command Integration
Integrate multi-language voice command support into IVR systems, allowing businesses to offer voice-driven services in multiple languages, improving customer accessibility and satisfaction.
To Be Announced
AI-Driven Call Analytics
Implement AI-driven call analytics that analyze voice call patterns, sentiments, and keywords to provide actionable insights for improving customer service and operational efficiency.
To Be Announced
Voice Biometrics for Authentication
Introduce voice biometrics for user authentication during calls, enhancing security by using unique voice patterns to verify identity, reducing the need for PINs or passwords.
To Be Announced
Text Road Map
2-Way SMS Messaging
Enable seamless 2-way SMS messaging to allow customers to engage in real-time conversations with businesses, enhancing communication efficiency and customer satisfaction.
Planned Release: Oct 1st, 2024
Mass Text Messaging
Implement mass text messaging capabilities, allowing businesses to send bulk messages to large groups of customers with personalized content and scheduled delivery options.
Planned Release: Oct 1st, 2024
SMS Campaign Management
Develop advanced SMS campaign management tools that include tracking, analytics, and A/B testing to optimize engagement rates and ROI for marketing initiatives.
Planned Release: Oct 1st, 2024
SMS Opt-In/Opt-Out Management
Integrate user-friendly opt-in/opt-out management for SMS communications, ensuring compliance with global regulations and providing customers with control over their messaging preferences.
Planned Release: Oct 1st, 2024
MMS (Multimedia Messaging Service)
Expand the messaging platform to include MMS, allowing businesses to send images, videos, and other media-rich content to enhance customer engagement and communication.
Planned Release: Oct 1st, 2024
Automated SMS Replies
Introduce automated SMS reply capabilities, allowing businesses to set up predefined responses to common customer inquiries, reducing response times and improving service efficiency.
Planned Release: Oct 1st, 2024
SMS Message Analytics
Implement detailed SMS message analytics to track delivery rates, open rates, and customer interactions, providing businesses with insights to optimize their messaging strategies.
Planned Release: Oct 1st, 2024
Cross-Channel Messaging Integration
Develop cross-channel messaging integration, enabling businesses to coordinate SMS, email, and voice communications in a unified platform for consistent customer experiences.
Planned Release: Oct 1st, 2024
Chat Road Map
Multi-Channel Chat Support
Launch multi-channel chat support, allowing businesses to engage with customers across various platforms, including web chat, SMS, and social media, from a single interface.
To Be Announced
Chatbot Integration
Introduce chatbot integration, enabling businesses to automate responses to common inquiries, handle customer requests efficiently, and provide 24/7 support through AI-powered chatbots.
To Be Announced
Real-Time Chat Translation
Develop real-time chat translation features to facilitate communication between businesses and customers who speak different languages, enhancing global reach and service accessibility.
To Be Announced
Secure Encrypted Chat
Implement secure encrypted chat options, ensuring that all customer communications are protected with end-to-end encryption, complying with industry standards and regulations.
To Be Announced
Chat Analytics & Reporting
Launch comprehensive chat analytics and reporting tools, providing businesses with insights into customer interactions, response times, and satisfaction rates, to optimize chat services.
To Be Announced
Omnichannel Chat Integration
Expand the platform’s capabilities with omnichannel chat integration, enabling businesses to manage chat conversations from various channels, such as Facebook Messenger, WhatsApp, and more, within the same dashboard.
To Be Announced
Apps Road Map
Web Browser
Desktop View Enhancements
Enhance the web browser desktop view with improved layout options, responsive design updates, and support for high-resolution displays, ensuring a seamless user experience across different devices.
To Be Announced
Mobile Browser View Optimization
Optimize the web browser mobile view to ensure full functionality on smaller screens, with adaptive menus, touch-friendly interfaces, and reduced load times for mobile users.
To Be Announced
Desktop
Windows App
Launch a dedicated Windows application with offline capabilities, desktop notifications, and integration with Windows-specific features like Action Center and Live Tiles.
To Be Announced
Mac App
Develop a native macOS application featuring integration with macOS features such as Spotlight search, Handoff, and iCloud sync, providing a seamless experience for Mac users.
To Be Announced
Linux App
Introduce a Linux desktop application that supports major distributions, with features like cross-platform compatibility, command-line integration, and customization options.
To Be Announced
Mobile
Android App
Develop an Android application with native support for Android notifications, background sync, and compatibility with the latest Android versions and devices, including wearables.
To Be Announced
iOS App
Create an iOS application featuring support for iOS notifications, Siri integration, and seamless sync with other Apple devices through iCloud, ensuring a top-tier experience for iPhone and iPad users.
To Be Announced
Notify Road Map
Cross-Channel Notifications
Implement cross-channel notifications that allow businesses to send alerts via SMS, email, and voice simultaneously, ensuring customers receive important messages through their preferred medium.
Planned Release: Oct 15th, 2024
Advanced Notification Scheduling
Develop advanced scheduling tools for notifications, allowing businesses to plan and send alerts at optimal times based on customer behavior and time zones, improving engagement rates.
Planned Release: Oct 15th, 2024
Personalized Notification Content
Introduce personalization features for notifications, enabling businesses to tailor message content based on customer data and preferences, leading to higher engagement and satisfaction.
Planned Release: Oct 15th, 2024
Real-Time Delivery Tracking
Implement real-time tracking for notification delivery, providing businesses with insights into when and where messages are received, opened, and interacted with by customers.
Planned Release: Oct 15th, 2024
AI-Powered Notification Optimization
Leverage AI to optimize notification strategies by analyzing customer behavior and automatically adjusting content, timing, and channels for maximum effectiveness.
Planned Release: Oct 15th, 2024
Integrations Road Map
UISP CRM App Integration
Deep integration with UISP's CRM app to ensure seamless synchronization of customer data, communication logs, and service management tools.
To Be Announced
UISP Notifications
Enable real-time notifications and alerts through UISP for better monitoring and management of network services and customer communications.
To Be Announced
Splynx Notifications
Integrate with Splynx to provide instant notifications for billing, support tickets, and service updates directly within the platform.
To Be Announced
Zapier Integration
Expand automation capabilities by integrating with Zapier, allowing users to connect the platform with over 2,000 apps for automated workflows.
To Be Announced
Make Integration
Seamless integration with Make (formerly Integromat) to automate complex workflows, enabling more efficient business operations.
To Be Announced
Google Cloud Integration
Integrate with Google Cloud services to enhance data storage, processing, and AI capabilities within the platform.
To Be Announced
Facebook Messenger Integration
Allow businesses to manage customer interactions on Facebook Messenger directly from the platform, streamlining communication processes.
To Be Announced
Google Messenger Integration
Integrate Google Messenger for direct customer communication, allowing businesses to interact with users through their preferred messaging app.
To Be Announced
Asana Integration
Enhance project management by integrating with Asana, enabling task tracking and communication directly from the platform.
To Be Announced
Monday.com Integration
Integrate with Monday.com to facilitate project management and collaboration, allowing users to sync tasks and deadlines with communication tools.
To Be Announced
Salesforce Integration
Integrate Salesforce CRM to synchronize customer data, sales records, and communication logs, enhancing sales and support processes.
To Be Announced
Hubspot Integration
Connect with Hubspot CRM to manage customer relationships, track communication history, and automate marketing tasks from a single platform.
To Be Announced
Google Assistant Integration
Enable voice-activated commands and notifications through Google Assistant, allowing businesses to streamline operations and customer interactions.
To Be Announced
Amazon Alexa Integration
Leverage Amazon Alexa for voice-activated commands, notifications, and customer engagement, providing hands-free operation capabilities.
To Be Announced
Jira Integration
Integrate with Jira to enhance issue tracking and project management, allowing for seamless communication and task management within the platform.
To Be Announced
Status.io Integration
Integration with Status.io to provide real-time status updates and notifications, ensuring transparency and communication during service disruptions.
To Be Announced
Amazon S3 Integration
Enable seamless integration with Amazon S3 for scalable and secure cloud storage, ensuring reliable data management and backup options.
To Be Announced
Dropbox Integration
Integrate with Dropbox to enhance file storage, sharing, and collaboration, allowing users to manage documents and media directly from the platform.
To Be Announced
WHMCS Integration
Integration with WHMCS for streamlined billing, support ticket management, and customer communication, enhancing service delivery for web hosting businesses.
To Be Announced
ZOHO Integration
Integrate with ZOHO CRM to manage customer data, automate sales processes, and synchronize communication across platforms.
To Be Announced